Contact Us

Contact the Metro ExpressLanes Customer Service Center by mail, phone, fax or email using the information below.

Online
If you are an ExpressLanes account holder, please login to your account and then click the Account Inquiry link.

If you do not have an ExpressLanes account, please click here to submit an inquiry.

If you wish to pay a violation, please perform a violation inquiry.

Phone
For customer service:

Call 511 and say "ExpressLanes"

If you live outside of Los Angeles, Orange or Ventura counties:

(877) 224-6511

TDD/TTY
801-561-5084

Fax
310-354-4681
In-Person
Harbor Gateway FasTrak Walk In Center
500 West 190th Street, Gardena, CA 90248

Hours: Monday-Friday 8am-6pm, Saturday 9am-1pm


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El Monte FasTrak Walk In Center
3501 Santa Anita Avenue, El Monte, CA 91731

Hours: Monday-Friday 8am-6pm, Saturday 9am-1pm


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Mail
Metro ExpressLanes Customer Service Center
PO Box 3878, Gardena, CA 90247
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