TOLL VIOLATIONS

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What is a toll evasion violation?
A toll evasion violation occurs when a driver uses the ExpressLanes without a properly mounted transponder associated with a valid FasTrak® account (CVC 23302 et al). The registered owner of the vehicle will be issued a toll evasion violation notice according to CVC 40250.
What is the penalty for a toll evasion violation?
The initial violation notice will include a $25 penalty. If the violation notice is unpaid after 30 days, a second delinquent notice will be sent to you and an additional delinquent penalty of $30 will be assessed.

First Notice Issued:

Toll plus $25 penalty

Second Notice Issued:

Toll plus $55 ($25 penalty, plus $30 delinquent penalty)

How can I resolve a violation?
You have several options for resolving a toll evasion violation issued by the Metro ExpressLanes:
  1. Open a FasTrak® account – you can have the penalty dismissed by opening a new FasTrak account. Only the toll amount will post to your account and the violation penalty will be waived. You must add the license plate to your account with an effective date prior to the date of the violation.
  2. Pay the amount due – remit payment immediately using one of the following payment options:
    • Click here to Pay Online – You will need your violation number and license plate information.
    • Pay by Mail – Include the violation number on the check/money order. Please do not send cash.
      • Metro ExpressLanes
        PO Box 3339
        Gardena, CA 90247
  3. If you are a Metro ExpressLanes FasTrak customer, click here to add the plate to your account with an effective date prior to the date of the violation.
  4. Contest the violation – the reverse side of the violation notice contains instructions for contesting a violation. You can either complete the Affidavit of Non-Liability or request an Investigative Review. You can also contest the violation online. Please include a detailed explanation of your contest reason, your email address and a phone number. See FAQ “How do I contest a violation? for additional information.
I’m a Metro ExpressLanes FasTrak Customer and received a violation. What should I do?
If your FasTrak account is with the Metro ExpressLanes and you received a violation notice, it is because either the license plate shown on the violation was not listed on your account at the time of the violation, or your account did not have sufficient funds to pay the toll. Make sure your account is up-to-date.
  • To add a license plate to your account, login to your account online and add the plate to your account with an effective date prior to the date the violation occurred. The toll amount for the violation will be deducted from your FasTrak account within 48 hours and the penalty will be waived.
  • If your account balance is not sufficient please make a payment online. Note that your account must have a pre-paid toll balance sufficient to cover the toll portion of the outstanding violations.
You can also resolve it by mailing the completed Account Holder section on the violation notice prior to the due date and submitting it to the address indicated on the notice.
I was carpooling, why did I receive a violation?
All vehicles (including carpoolers) traveling in the ExpressLanes are required to have a transponder. If you used the ExpressLanes without a transponder, a photograph of your vehicle license plate was taken and a violation notice was sent to the registered owner. To avoid having future violations issued, we suggest that you open a FasTrak® account and have the toll amount paid to your account.
How do I contest a violation?
You can either complete the Affidavit of Non-Liability or request an Investigative Review. The Metro ExpressLanes Customer Service Center reviews contested violations and will issue a written decision.
  • If the vehicle shown on the violation notice no longer belonged to you on the date of the violation, complete the Affidavit of Non-Liability and mail to the address shown on the notice. You are required to provide the name, address, date of transfer and supporting documentation (bill of sale, police report, or lease agreement). If you believe you maintained ownership of the vehicle on the date of the violation but you are not responsible for the violation, submit a request for an Investigative Review. You can either use the on-line form or submit the reverse side of the violation notice to the address indicated on the notice. Please include all details supporting your claim that you are not responsible for the violation. Be aware that California Vehicle Code 40250 holds the registered owner of the vehicle responsible for the violation.
What if I previously contested a violation, but I am not satisfied with the outcome?
If you requested an Investigative Review and you did not agree with the decision, in accordance with California Vehicle Code 40255 (a) (2), you have the right to appeal the results of a contested violation by requesting an Administrative Review. Please submit a request for an Administrative Review by clicking here and completing the form. In the Comments section of the form please include your Violation Number and that you are requesting an Administrative Review. You will have 15 days from the mailing of the results of the Investigative Review to submit a request for an Administrative Review hearing and deposit the amount due.
What if I receive a violation for a vehicle that I sold?
If the vehicle was sold before the time of the violation, you simply return the payment coupon on the Violation Notice with a copy of the bill-of-sale. The bill-of-sale should include the date the vehicle was sold, and the name and address of the person to whom you sold the vehicle.
What if I receive a violation for a vehicle that was stolen?
You will need to send a copy of the police report to the address indicated on the Violation Notice and the violation will be dismissed.
What happens if I don't pay my toll violation?
Toll violations are civil infractions. They do not affect your driving record, but the California Vehicle Code does permit the withholding of vehicle registration, civil judgments and other collection actions as provided by law. The Metro ExpressLanes first action is to attach delinquent penalties to the associated vehicle registration. If a vehicle registration attachment is not successful, balances are forwarded to a collection agency.
How can Metro put a hold on my DMV vehicle registration?
Section 40267 of the California Vehicle Code authorizes the attachment of toll evasion penalties and fees to the associated vehicle registration. A $3 administrative fee is added to each toll violation attached to a vehicle registration. You may pay violations that are attached to your vehicle registration either directly to the DMV with your vehicle registration, or to the Metro ExpressLanes Customer Service Center. A daily update of payment transactions is performed between the DMV and the Metro ExpressLanes.
Who enforces traffic laws on the Metro ExpressLanes?
The California Highway Patrol (CHP) enforces all traffic laws on the Metro ExpressLanes.
How will enforcement work on the Metro ExpressLanes?
In order for the Metro ExpressLanes to operate efficiently, a combination of visual monitoring by California Highway Patrol (CHP) vehicles, photo enforcement and FasTrak® will be used to ensure legal use of the ExpressLanes. This video explains the CHP-enforced rules of the road.

When traveling on the Metro ExpressLanes, a beacon light will indicate the transponder occupancy setting. The beacon light is visible to the CHP who will perform a visual verification of the vehicle occupancy and cite non-compliant drivers. In addition to the CHP, if a driver uses the Metro ExpressLanes without a valid transponder, a photo of the vehicle license plate will be taken and the registered owner of the vehicle will be issued a Notice of Toll Evasion Violation.

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This is a sample of the Affadavit of Non-Liability that can be found on the reverse side of a Violation Notice.


This is a sample of the request for an Investigative Review that can be found on the reverse side of a Violation Notice.