TOLL VIOLATIONS

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What is a toll evasion violation?
A toll evasion violation occurs when a driver uses the ExpressLanes without a properly mounted transponder associated with a valid FasTrakĀ® account (CVC 23302 et al). The registered owner of the vehicle will be issued a toll evasion violation notice according to CVC 40250.
How can I resolve a violation?
You have several options for resolving a toll evasion violation issued by the Metro ExpressLanes:
  1. Open a FasTrakĀ® account and pay the tolls to your new account prior to the due date,
  2. Pay the amount due
  3. Add the plate to an existing account before the due date
  4. Contest the violation
What is the penalty for a toll evasion violation?
The initial notice will include a $25 penalty. If the notice is not paid within 30 days, an additional delinquent penalty of $30 will be assessed.
How can I resolve a violation?
If your FasTrak account is with the Metro ExpressLanes and you received a violation notice, you can resolve it online by adding the plate, or by mailing the completed accountholder section on the violation notice prior to the due date. The vehicle plate will be added to your account and the tolls will be taken from your pre-paid toll balance. Note that your account must have a pre-paid toll balance sufficient to cover the toll portion of the outstanding violations. If your account balance is not sufficient please make a payment online.
I was carpooling, why did I receive a violation?
As of November 10, 2013 at 10:00 pm on the I-110, and February 23, 2013 at 12:01 am, on the I-10, all vehicles (including carpoolers) traveling in the ExpressLanes are required to have a transponder. If you used the ExpressLanes after that time without a transponder, a photograph of your vehicle license plate was taken and a violation notice was sent to the registered owner. To avoid having future violations issued we suggest that you open a FasTrakĀ® account and have the toll amount paid to your account.
What are the penalties for a Notice of Toll Evasion?
The first notice will allow you to pay only the toll amount within 14 days of the date notice was mailed to you. If the toll is not paid within 4 days, a $25 penalty will be assessed. If the violation is unpaid after 30 days, a second delinquent notice will sent to you and an additional $30 delinquent penalty will be assessed.
What happens if I don't pay my toll violation?
Toll violations are civil infractions. They do not affect your driving record, but the California Vehicle Code does permit the withholding of vehicle registration, civil judgments and other collection actions as provided by law. The Metro ExpressLanes first action is to attach delinquent penalties to the associated vehicle registration. If a vehicle registration attachment is not successful, balances are forwarded to a collection agency.
How can Metro put a hold on my DMV vehicle registration?
Section 40267 of the California Vehicle Code authorizes the attachment of toll evasion penalties and fees to the associated vehicle registration. A $3 administrative fee is added to each toll violation attached to a vehicle registration. You may pay violations which are attached to your vehicle registration either directly to the DMV with your vehicle registration or to the Metro ExpressLanes Customer Service Center. A daily update of payment transactions is performed between the DMV and the Metro ExpressLanes.
How do I contest a violation?
The reverse side of the violation notice contains instructions for contesting a violation. You can either complete the Affidavit of Non-Liability or request an Investigative Review.
  • Complete the Affidavit of Non-Liability if the vehicle no longer belonged to you on the date of the violation. You are required to provide the name, address, date of transfer and supporting documentation (bill of sale, police report, or lease agreement). The Metro ExpressLanes Customer Service Center reviews contested violations and will issue a written decision.
  • If you believe you maintained ownership of the vehicle on the date of the violation but that you are not responsible for the violation, you can either use the on-line form or submit the reverse side of the violation notice. Please include all details supporting your claim that you are not responsible for the violation. Be aware that the California Vehicle Code 40250 holds the registered owner of the vehicle responsible for the violation. The Metro ExpressLanes Customer Service Center reviews contested violations and will issue a written decision.
The Metro ExpressLanes Customer Service Center reviews contested violations and will issue a written decision.
What if I previously contested a violation, but I am not satisfied with the outcome?
If you requested an Investigative Review and you did not agree with the decision, in accordance with California Vehicle Code 40255 (a) (2), you have the right to appeal the results of a contested violation by requesting an Administrative Review.You will have 15 days from the mailing of the results of the Investigative Review to submit a request for an Administrative Review hearing and deposit the amount due.
What if I receive a violation for a vehicle that I sold?
If the vehicle was sold before the time of the violation, you simply return the payment coupon with a copy of the bill-of-sale. The bill-of-sale should include the date the vehicle was sold and the name and address of the person to whom you sold the vehicle.
What if I receive a violation for a vehicle that was stolen?
You will need to send a copy of the police report to the Metro ExpressLanes Customer Service Center and we will dismiss the notice.
Who enforces traffic laws on the Metro ExpressLanes?
The California Highway Patrol (CHP) enforces all traffic laws on the Metro ExpressLanes.
How will enforcement work on the Metro ExpressLanes?
In order for the Metro ExpressLanes to operate efficiently, a combination of visual monitoring by California Highway Patrol (CHP) vehicles, photo enforcement and FasTrak® will be used to ensure legal use of the ExpressLanes. This video explains the CHP-enforced rules of the road.

When traveling on the Metro ExpressLanes, a beacon light will indicate the transponder occupancy setting. The beacon light is visible to the CHP who will perform a visual verification of the vehicle occupancy and cite non-compliant drivers. If a driver uses the Metro ExpressLanes without a valid transponder a photo of the vehicle license plate will be taken and the registered owner of the vehicle will be issued a toll evasion violation notice.

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This is a sample of the Affadavit of Non-Liability that can be found on the reverse side of a Violation Notice.


This is a sample of the request for an Investigative Review that can be found on the reverse side of a Violation Notice.