Terms & Conditions
This FasTrak License Agreement ("Agreement") with the Los Angeles
County Metropolitan Transportation Authority ("Metro") constitutes
a license to use the transponder issued to you for use on the I-110
and I-10 Metro ExpressLanes as well as any other California toll
facility bearing the FasTrak logo. The transponder remains the
property of Metro. This Agreement accompanies and is part of each
FasTrak Application. Your submittal of an Application constitutes
your acknowledgement and consent to the terms of this Agreement.
Metro reserves the right to withhold issuance of a transponder or
establishment of a FasTrak account to any applicant with outstanding
toll violations or other amounts due to Metro.
You Agree to:
- Pay all tolls and fees charged to your FasTrak account.
- Install and use the transponder in accordance with instructions provided to you in your transponder package.
- Accurately set the self-declaration switch to indicate the actual number of occupants in the vehicle prior to traveling on the Metro ExpressLanes.
- Pay the single occupancy toll rate if you fail to properly set the transponder to the accurate occupancy status prior to entering the Metro ExpressLanes.
- Pay the minimum toll rate if the digital message sign says "MINIMUM TOLL RATE IN EFFECT."
- Pay the maximum toll rate if you enter the ExpressLanes when the digital message sign says "CLOSED TO ALL TRAFFIC."
- Pay the maximum toll rate if you enter the ExpressLanes and do not meet the occupancy requirement when the digital message sign says "HOV 2+ ONLY W/FLEX" or "HOV 3+ ONLY W/FLEX."
- Obey all applicable laws, regulations, and policies of the Metro ExpressLanes facilities.
- Promptly review your statement and notify the Metro ExpressLanes Customer Service Center of any questions regarding charges. Charges not questioned within 30 days of the statement date will be deemed valid.
- Report any changes to your name, mailing address, telephone number, e-mail, vehicle license plate numbers, billing information (credit/debit card number and expiration date) as soon as they become available to you. You will remain liable for all tolls charged to a vehicle on your account until you have notified the Metro ExpressLanes Customer Service Center of any changes in vehicle ownership.
2. Minimum Account Balances, Fees, and Charges
- If you selected Credit or Debit to replenish your account, you
authorize Metro to charge your card $40 for each of the first
four transponders issued, and $20 thereafter for each additional
transponder issued, as the total initial deposit into your pre-paid toll
account. You authorize Metro to replenish your account by charging
your card $40 or one month's average use.
- If you selected cash, check or money order to replenish your
account, you agree to make an initial pre-paid toll balance
payment of $50 for each of the first four transponders issued, and
$25 thereafter for each additional transponder issued, as the total
initial deposit into your prepaid toll account. In addition, you agree
to make a cash or check payment of $50 or one month's average
use. You agree that such payment will be received by the Metro
ExpressLanes Customer Service Center prior to your prepaid toll
account balance reaching a zero dollar balance.
- You agree that your replenishment amount and replenishment
threshold are both subject to change based on your average
- You agree that a fee may be charged to your account for checks
returned by your bank or financial institution.
- You agree that a fee may be charged to your account should you fail
to maintain a positive prepaid toll account balance.
- You agree that Metro or its agent may charge a fee for providing
- You agree that Metro or its agent may charge a fee for
transactions processed by review of your license plate rather
than a transponder reading.
- You agree to pay a $1 monthly administrative fee to maintain
your account. The monthly account maintenance fee is waived for
Low-Income Assistance Plan members only.
- You agree to waive all interest or benefits that may accrue on any
prepaid toll account balances or transponder deposits.
- Metro may use a third party company to obtain credit card data to
resolve expired or invalid credit card information.
- If you chose Option 2 (Cash or Check), in addition to a prepaid toll
account balance, you agree to pay a $25 security deposit for each
transponder issued to you. Metro will refund the deposit if you return
the transponder(s) in original working condition.
- If you chose Option 1 (Card), you agree that Metro may charge
your card $25 for each transponder not returned in good working
condition. If a transponder fails to operate for reasons other than
abuse or improper use, Metro will replace the transponder at
- If a transponder is lost, stolen, or damaged, report it to the Metro
ExpressLanes Customer Service Center immediately. You remain
liable for all tolls charged to your transponder until you have
notified the Customer Service Center. You will be charged $25
for the replacement of each transponder that has been lost or
stolen unless an official police report is provided.
- If you obtained your transponder from a retail store, you agree
that $25 will be held as a transponder deposit and the remaining
balance of your payment will be available as prepaid tolls until the
transponder is registered. Upon registration using Option 1 (Card),
the $25 deposit will be applied to your prepaid toll account balance.
If registration is by Option 2 (Cash or Check), the $25 will remain as
a deposit. If you do not register your transponder within 7 business
days from first use, or if your prepaid toll account balance becomes
negative, the transponder will become invalid and your transponder
deposit will be forfeited.
- You agree that the transponder may be read to provide anonymous
traffic flow data to Metro's Regional Integration of Intelligent
Transportation Systems (RIITS), a real time traffic information
service. No information identifying an account, person, or vehicle
using the transponder will be collected by the RIITS system.
4. Interoperability with FasTrak System
Your transponder may be used to pay tolls on the Metro
ExpressLanes on the I-10, I-110 and any California toll facility
bearing the FasTrak logo, with the exception of the San Francisco
Airport Parking Facility. If you drive on any FasTrak toll facility in
a vehicle with your transponder or in a vehicle registered to your
account, that toll facility's electronic toll equipment will read your
transponder or vehicle plate and a record of your transaction will
be created. The associated tolls will be charged to your account
in accordance with the rules, regulations, and procedures of that
FasTrak toll facility. It is your responsibility to be aware of and
comply with such rules, regulations, and procedures. If you use
your transponder or a vehicle registered to your FasTrak account
on a FasTrak toll facility, you agree to pay the tolls charged by that
FasTrak toll facility, whether billed by Metro or any other FasTrak toll
facility. You agree that Metro may share with the operator of such
FasTrak toll facility and its agent's information necessary for the
processing and collection of tolls and other fees.
5. Metro Transit Access Pass (TAP)
To become eligible for Metro ExpressLanes reward toll credits you
must provide the Metro ExpressLanes Customer Service Center with
information about your TAP account. Only transit trips taken on the
Metro ExpressLanes will be eligible for transit reward toll credits.
Your eligibility status will be confirmed with TAP and information
required to issue your reward credits will be exchanged. Reward
credits can only be redeemed on Metro ExpressLanes, have no
cash value, and expire 90 days after issuance.
6. Low-Income Assistance Plan
Applicants may qualify for a Low-Income Assistance Plan by
presenting proof of residency in Los Angeles County and annual
household income of less than double the federal poverty level.
Applicants must present a Paycheck Stub, current Tax Return, or
proof of enrollment in one of these programs: MediCal, Lifeline,
Public Benefit, LAUSD Lunch Program or EBT. Enrollment in the
Low-Income Assistance Plan is only available through the mail or
at a Metro ExpressLanes Walk-In Center. The initial prepaid toll
balance deposit is reduced by $25 for Low-Income Assistance Plan
members and the monthly account maintenance fee will be waived.
The Low-Income Assistance Plan is limited to one per household.
7. Metro Carpool/Vanpool
You will be automatically enrolled in the Metro ExpressLanes
Carpool Loyalty Program when your trip is recorded as 2-occupant
or 3-occupant. You authorize Metro to provide you with notification
of incentives your carpool/vanpool has won as a part of the Loyalty
Program. Your account must be in good standing to win toll credits
or a gift card.
8. Friends & Family
When existing Metro ExpressLanes customers (referrer) refer a
friend or family member (referred customer) and a new Metro
ExpressLanes FasTrak account is opened using the referrer's
account number, the referrer will receive $10 in toll credits after
the referred customer's account has been open for 60 days and
is in good standing on the sixtieth (60th) day. Promotion open
to all persons who are 18 years of age or older and have a valid
Metro ExpressLanes FasTrak account in good standing. Promotion
is subject to all applicable federal, state, and local laws and regulations
and is void where prohibited. For Friends & family Official Rules, click here.
9. Mobile Alerts
Metro ExpressLanes customers may opt in to receive mobile text
alerts to notify them of changes to their account. Use of the Mobile
Alerts Service ("Service") constitutes your agreement to the Terms
and Conditions. Metro ExpressLanes may amend these Terms,
and modify or cancel the Service and any of its features without
notice. By agreeing to the Terms and Conditions, you agree to
Metro ExpressLanes sending text messages through your wireless
provider. Metro ExpressLanes does not charge for the Service, but
you are responsible for all charges and fees associated with text
messaging as imposed by your wireless service provider. You may
opt out of this Service at any time by texting
STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to
METRO (63876) or by updating your
Account Profile online to "I decline Mobile Alerts." For full Terms & Conditions, click here.
Metro or its agent may terminate this Agreement at any time
and for any reason. If you wish to terminate this Agreement, you
must return all issued transponders(s) to the Metro ExpressLanes
Customer Service Center. Upon return of your transponder(s), your
toll account balance and/or transponder deposit(s) will be refunded
to the card on file or by check (if cash account) within 30 days of
the return of the final transponder. Following any termination, you
remain responsible for payments owed under this Agreement.
If your toll account balance is insufficient to cover outstanding
charges, you will remain liable for all such amounts and may
become liable for additional fees and penalties, in accordance
with applicable law, and you may be subject to collection actions
for any unpaid balance.
Metro reserves the right to change the terms of this Agreement and
these policies at any time by providing notice to you. You will be
deemed to have received such notice ten (10) days after notice is
generated. You agree to all changes when you use your transponder
after that date.
12. Release and Indemnity
You hereby release Metro and its directors, officers, employees,
and agents from all loss, damage, or injury whatsoever, known or
unknown, arising out of or in any manner connected with the use
or performance of the transponder(s) issued to you. You agree
that Metro and its directors, officers, employees, and agents will
not incur any obligation or liability for any such loss, damage
or injury. Your sole and exclusive remedy against Metro will be
the replacement of any defective transponder(s). You agree to
indemnify, protect, and hold harmless Metro and its directors,
officers, employees, and agents from all liability for any loss,
damage, or injury to persons or property arising from or related
to the use of the transponder(s) issued to you.
13. Failure to Comply
If you fail to comply with any portion of this Agreement, it may
result in your transactions being processed as violations under
California Vehicle Code §4770, §23302, §23302.5 and §40250 and any
other applicable law. If violations occur, the registered vehicle owner
will be subject to penalties, and unpaid violations may be referred
for collection action, including but not limited to the withholding
of vehicle registration, intercept by the Franchise Tax Board, civil
judgments, and other actions as provided by law.
14. Personal Information Notice
Metro's treatment of personal information is described in the
consistent with Federal and State laws governing an individual's
rights to privacy. Your disclosure of personal information related
to this program is voluntary. Failure to provide the information
requested may result in delays in the processing of your enrollment
application or in providing updated account information. Metro
may be sending you promotional materials. If you do not wish to
receive these materials, please contact the Metro ExpressLanes
Customer Service Center. Personal information provided by you
and any data developed as a byproduct of your use of the electronic
toll collection program will not be made available to third parties
unless permissible by law. You retain the right to inspect all personal
information pertaining to your account. Any inquiry or request to
obtain information, in accordance with the above provisions, should
be directed in writing to the Metro ExpressLanes Customer Service
Center, along with your name, address, and account number.
15. Governing Law
This Agreement shall be interpreted in accordance with the laws
of the State of California. If any term of this Agreement is found
to be invalid, such invalidity shall not affect the validity of the
Please address all inquiries and notices to:
Metro ExpressLanes Customer Service Center
Mail: PO Box 3878, Gardena, CA 90247
Revised October 2016