Personal Application Terms and Conditions
Metro ExpressLanes License Agreement
Please read this Application and
License Agreement carefully. By opening a Metro ExpressLanes
FasTrak® account, you agree to the following terms:
- General
This FasTrak
License Agreement ("Agreement") with the Los Angeles County
Metropolitan Transportation Authority ("Metro") constitutes a license
to use the transponder issued to you for use on the I-110 and I-10
Metro ExpressLanes as well as any other California toll facility
bearing the FasTrak logo. The transponder remains the property of
Metro. This Agreement accompanies and is part of each FasTrak
Application. Your submittal of an Application constitutes your
acknowledgement and consent to the terms of this Agreement. Metro
reserves the right to withhold issuance of a transponder or
establishment of a FasTrak account to any applicant with outstanding
toll violations or other amounts due to Metro. You
Agree to:
- Pay all tolls and fees charged to your FasTrak account.
- Install and use the transponder in accordance with
instructions provided to you in your transponder package.
- Accurately set the self-declaration switch to indicate the
actual number of occupants in the vehicle prior to traveling on the
Metro ExpressLanes.
- Pay the single occupancy toll rate if you fail to properly
set the transponder to the accurate occupancy status prior to
entering the Metro ExpressLanes.
- Pricing signs before all entrances to the Metro
ExpressLanes. The cost to travel to the next major exit and end of
the corridor is displaced when the sign says "NEXT MAJOR EXIT
$PRICE, END OF CORRIDOR $PRICE"."HOV 2+ W/ FLEX $0." Vehicles with
more than the minimum number of occupants (two or more) travel toll
free with the switchable transponder.
- Do not enter the lanes when the digital message sign says
"CLOSED TO ALL." If a driver is already in the lanes, they may
remain. Any driver who enters the lanes after the lanes are closed
will be charged the maximum toll rate for the full length of the
corridor, regardless of actual length traveled in the ExpressLanes.
- The ExpressLanes are open to any driver, even if the driver
does not have a transponder when the digital message sign says
"OPEN TO ALL - FASTRAK NOT REQUIRED." Violations will not be
processed and tolls will not be charged. Drivers may not cross the
solid double white lines unless directed to do so by CHP.
- Any driver entering the lanes must have two or more
occupants in the vehicle and must have a FasTrak Flex transponder
set to the proper occupancy setting when the sign says "ALL
VEHICLES MUST HAVE 2+ OCCUPANTS AND FASTRAK FLEX" or "ALL VEHICLES
MUST HAVE 3+ OCCUPANTS AND FASTRAK FLEX." Any driver entering the
lanes without meeting these requirements will be subject to the
maximum toll rate for the full length of the corridor, regardless
of actual length traveled in the ExpressLanes. Drivers already in
the ExpressLanes before encountering this sign may stay in the lane
- Obey all applicable laws, regulations and policies of the
Metro ExpressLanes facilities.
- Promptly review your statement and notify the Metro
ExpressLanes Customer Service Center of any questions regarding
charges. Charges not questioned within 30 days of the statement
date will be deemed valid.
- Report any changes to your name, mailing address, telephone
number, e-mail, vehicle license plate numbers, and/or billing
information (credit/debit card number and expiration date) as soon
as they become available to you. You will remain liable for all
tolls charged to a vehicle on your account until you have notified
the Metro ExpressLanes Customer Service Center of any changes in
vehicle ownership.
- Minimum Account Balances, Fees,
and Charges
- If you selected Credit or Debit to replenish your account,
you authorize Metro to charge your card $40 for each of the first
four transponders issued, and $20 thereafter for each additional
transponder issued, as the total initial deposit into your pre-paid
toll account. You authorize Metro to replenish your account by
charging your card $40 or one month's average use.
- If you selected cash, check or money order to replenish
your account, you agree to make an initial pre-paid toll balance
payment of $50 for each of the first four transponders issued, and
$25 thereafter for each additional transponder issued, as the total
initial deposit into your prepaid toll account. In addition, you
agree to make a cash or check payment of $50 or one month's average
use. You agree that such payment will be received by the Metro
ExpressLanes Customer Service Center prior to your prepaid toll
account balance reaching a zero dollar balance.
- You agree that your replenishment amount and replenishment
threshold are both subject to change based on your average monthly
usage.
- You agree that a fee may be charged to your account for
checks returned by your bank or financial institution.
- You agree that a fee may be charged to your account should
you fail to maintain a positive prepaid toll account balance
- You agree that Metro or its agent may charge a fee for
providing printed statements.
- You agree that Metro or its agent may charge a fee for
transactions processed by review of your license plate rather than
a transponder reading.
- You agree to pay a $1 monthly administrative fee to
maintain your account. The monthly account maintenance fee is
waived for Low-Income Assistance Plan members only.
- You agree to waive all interest or benefits that may accrue
on any prepaid toll account balances or transponder deposits.
- Metro may use a third party company to obtain credit card
data to resolve expired or invalid credit card information.
- Transponders
- If you chose Option 2 (Cash or Check), in addition to a
prepaid toll account balance, you agree to pay a $25 security
deposit for each transponder issued to you. Metro will refund the
deposit if you return the transponder(s) in original working
condition.
- If you chose Option 1 (Card), you agree that Metro may
charge your card $25 for each transponder not returned in good
working condition. If a transponder fails to operate for reasons
other than abuse or improper use, Metro will replace the
transponder at no charge.
- If a transponder is lost, stolen, or damaged, report it to
the Metro ExpressLanes Customer Service Center immediately. You
remain liable for all tolls charged to your transponder until you
have notified the Customer Service Center. You will be charged $25
for the replacement of each transponder that has been lost or
stolen unless an official police report is provided.
- Transponders must be returned in the same condition as it
was received. A $25 fee will be charged on each damaged, altered,
or defaced transponder.
- If you obtained your transponder from a retail store, you
agree that $25 will be held as a transponder deposit and the
remaining balance of your payment will be available as prepaid
tolls until the transponder is registered. Upon registration using
Option 1 (Card), the $25 deposit will be applied to your prepaid
toll account balance. If registration is by Option 2 (Cash or
Check), the $25 will remain as a deposit. If you do not register
your transponder within 7 business days from first use, or if your
prepaid toll account balance becomes negative, the transponder will
become invalid and your transponder deposit will be forfeited.
- You agree that the transponder may be read to provide
anonymous traffic flow data to Metro's Regional Integration of
Intelligent Transportation Systems (RIITS), a real time traffic
information service. No information identifying an account, person,
or vehicle using the transponder will be collected by the RIITS
system.
- Interoperability with FasTrak
System
Your transponder may be used to pay tolls on the
Metro ExpressLanes on the I-10, I-110 and any California toll
facility bearing the FasTrak logo, with the exception of the San
Francisco Airport Parking Facility. If you drive on any FasTrak toll
facility in a vehicle with your transponder or in a vehicle
registered to your account, that toll facility's electronic toll
equipment will read your transponder or vehicle plate and a record of
your transaction will be created. The associated tolls will be
charged to your account in accordance with the rules, regulations,
and procedures of that FasTrak toll facility. It is your
responsibility to be aware of and comply with such rules,
regulations, and procedures. If you use your transponder or a vehicle
registered to your FasTrak account on a FasTrak toll facility, you
agree to pay the tolls charged by that FasTrak toll facility, whether
billed by Metro or any other FasTrak toll facility. You agree that
Metro may share with the operator of such FasTrak toll facility and
its agent's information necessary for the processing and collection
of tolls and other fees.
- Metro Transit Access Pass (TAP)
To
become eligible for Metro ExpressLanes reward toll credits you must
provide the Metro ExpressLanes Customer Service Center with
information about your TAP account. Only transit trips taken on the
Metro ExpressLanes will be eligible for transit reward toll credits.
Your eligibility status will be confirmed with TAP and information
required to issue your reward credits will be exchanged. Reward
credits can only be redeemed on Metro ExpressLanes, have no cash
value, and expire 90 days after issuance.
- Low-Income Assistance Plan
Applicants
may qualify for a Low-Income Assistance Plan by presenting proof of
residency in Los Angeles County and annual household income of less
than double the federal poverty level. Applicants must present a
Paycheck Stub, current Tax Return, or proof of enrollment in one of
these programs: MediCal, Lifeline, Public Benefit, LAUSD Lunch
Program or EBT. Enrollment in the Low-Income Assistance Plan is only
available through the mail or at a Metro ExpressLanes Walk-In Center.
The initial prepaid toll balance deposit is reduced by $25 for
Low-Income Assistance Plan members, and the monthly account
maintenance fee will be waived while maintaining residency in Los
Angeles County. The Low Income Assistance Plan is limited to a
one-time discount and one per household.
- Metro Carpool/Vanpool
You
will be automatically enrolled in the Metro ExpressLanes Carpool
Loyalty Program when your trip is recorded as 2-occupant or
3-occupant. You authorize Metro to provide you with notification of
incentives your carpool/vanpool has won as a part of the Loyalty
Program. Your account must be in good standing to win toll credits.
- Friends & Family
When
existing Metro ExpressLanes customers (referrer) refer a friend or
family member (referred customer) and a new Metro ExpressLanes
FasTrak account is opened using the referrer's account number, the
referrer will receive $10 in toll credits after the referred
customer's account has been open for 60 days and is in good standing
on the sixtieth (60th) day. Promotion open to all persons who are 18
years of age or older and have a valid Metro ExpressLanes FasTrak
account in good standing. Promotion is subject to all applicable
federal, state, and local laws and regulations and is void where
prohibited. For full Terms and Conditions, click
here.
- Mobile Alerts
Metro
ExpressLanes customers may opt in to receive mobile text alerts to
notify them of changes to their account. Use of the Mobile Alerts
Service ("Service") constitutes your agreement to the Terms and
Conditions. Metro ExpressLanes may amend these Terms, and modify or
cancel the Service and any of its features without notice. By
agreeing to the Terms and Conditions, you agree to Metro ExpressLanes
sending text messages through your wireless provider. Metro
ExpressLanes does not charge for the Service, but you are responsible
for all charges and fees associated with text messaging as imposed by
your wireless service provider. You may opt out of this Service at
any time by texting STOP, END, QUIT, CANCEL, or UNSUBSCRIBE
to METRO (63876) or by updating your Account Profile
online to "I decline Mobile Alerts." For full Terms & Conditions,
click
here.
- Termination
Metro or
its agent may terminate this Agreement at any time and for any
reason. If you wish to terminate this Agreement, you must return all
issued transponders(s) to the Metro ExpressLanes Customer Service
Center. Upon return of your transponder(s), your toll account balance
and/or transponder deposit(s) will be refunded to the card on file or
by check (if cash account) within 30 days of the return of the final
transponder. Following any termination, you remain responsible for
payments owed under this Agreement. If your toll account balance is
insufficient to cover outstanding charges, you will remain liable for
all such amounts and may become liable for additional fees and
penalties, in accordance with applicable law, and you may be subject
to collection actions for any unpaid balance.
- Changes
Metro reserves
the right to change the terms of this Agreement and these policies at
any time by providing notice to you. You will be deemed to have
received such notice ten (10) days after notice is generated. You
agree to all changes when you use your transponder after that date.
- Release and Indemnity
You
hereby release Metro and its directors, officers, employees, and
agents from all loss, damage, or injury whatsoever, known or unknown,
arising out of or in any manner connected with the use or performance
of the transponder(s) issued to you. You agree that Metro and its
directors, officers, employees, and agents will not incur any
obligation or liability for any such loss, damage or injury. Your
sole and exclusive remedy against Metro will be the replacement of
any defective transponder(s). You agree to indemnify, protect, and
hold harmless Metro and its directors, officers, employees, and
agents from all liability for any loss, damage, or injury to persons
or property arising from or related to the use of the transponder(s)
issued to you.
- Failure to Comply
If
you fail to comply with any portion of this Agreement, it may result
in your transactions being processed as violations under California
Vehicle Code §4770, §23302, §23302.5 and §40250
and any other applicable law. If violations occur, the registered
vehicle owner will be subject to penalties, and unpaid violations may
be referred for collection action, including but not limited to the
withholding of vehicle registration, intercept by the Franchise Tax
Board, civil judgments, and other actions as provided by law.
- Personal Information Notice
Metro's
treatment of personal information is described in the Privacy Policy
available at www.metroexpresslanes.net
and is consistent with Federal and State laws governing an
individual's rights to privacy. Your disclosure of personal
information related to this program is voluntary. Failure to provide
the information requested may result in delays in the processing of
your enrollment application or in providing updated account
information. Metro may be sending you promotional materials. If you
do not wish to receive these materials, please contact the Metro
ExpressLanes Customer Service Center. Personal information provided
by you and any data developed as a byproduct of your use of the
electronic toll collection program will not be made available to
third parties except as described in this Agreement, in our Privacy
Policy or unless permissible by law. You retain the right to inspect
all personal information pertaining to your account. Any inquiry or
request to obtain information, in accordance with the above
provisions, should be directed in writing to the Metro ExpressLanes
Customer Service Center, along with your name, address, and account
number.
- Governing Law
This
Agreement shall be interpreted in accordance with the laws of the
State of California. If any term of this Agreement is found to be
invalid, such invalidity shall not affect the validity of the
remaining terms.
- Communications
Please
address all inquiries and notices to: Metro
ExpressLanes Customer Service Center Mail: PO Box
3878, Gardena, CA 90247 Telephone: (877) 812-0022
Fax: 310.354.4681 TDD/TTY: 801.561.5084
Website: metroexpresslanes.net
Revised January 2019
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