Frequently Asked Questions
Metro ExpressLanes on the I-10 and I-110 is a toll operator in California. California Vehicle Code 23302.5 requires that no person shall evade or attempt to evade the payment of tolls or other charges on any vehicular crossing or toll highway.
Pay as You Go Notice of Toll Evasion Violation provides for the use of the I-10 and I-110 Metro ExpressLanes without a FasTrak Flex transponder or registered account at a reduced violation rate. You received a Pay as You Go Notice of Toll Evasion Violation because the vehicle pictured on the notice was traveling on the I-10 or I-110 Metro ExpressLanes. The registered owner of the vehicle with the DMV is responsible for the toll payment plus a $4 processing fee.
The initial notice includes the toll plus a $4 processing fee for each trip. If the violation notice is unpaid after 30 days, the notice will include the toll, $4 processing fee plus $21 past due penalty. After 60 days, if the violation notice is unpaid, a third notice will be sent with an additional delinquent penalty of $30.
First Notice: Notice of Toll Evasion
Toll amount + $4 processing fee
Second Notice: Past Due
Toll amount + $4 processing fee + $21 past due penalty
Third Notice: Delinquent
Toll amount + $4 processing fee + $21 past due penalty + $30 delinquent penalty
You have several options for resolving a toll evasion violation issued by Metro ExpressLanes:
Pay Online – (ACH, Credit/Debit Card)
You will need your violation number and license plate information.
Pay In Person – (Cash, Check, Credit/Debit Card)
20101 Hamilton Av, Ste 100A
Torrance, CA 90502
3501 Santa Anita Av
El Monte, CA 91731
Hours of Operations: Monday-Friday 10:00 am to 7:00 pm
Pay with Cash at 7-Eleven. $1.99 service fee per payment. Payments are CASH ONLY and post the next business day. Find 7-Eleven stores at paynearme.com/cashmap
Pay by Mail – (Check)
Include the violation number on the check/money order. Please DO NOT SEND CASH.
P.O. Box 39110
Los Angeles , CA 90039
Dispute a Violation
See the reverse side of the notice – Instructions for contesting a violation include completing the Affidavit of Non-Liability or requesting an Investigative Review.
Contesting violations online is currently not available
There are several reasons that could explain why you received a violation.
The battery in your FasTrak transponder may not be working.
If you do not hear a beep or see the light blink when the transponder is read, contact customer service to get your transponder replaced.
The license plate of the vehicle may not be listed on your account.
Add the vehicle license plate and backdate the start date to ensure proper tolling. This will automatically remove the violation penalty.
Your account balance may be negative.
This may be due to the credit card on file having expired or the need to add funds to your cash/check based account. You can add funds to your account online, over the phone with a customer service rep, or in person at a Metro ExpressLanes service center.
To be eligible for toll-free travel on the 1-10 and I-110 Metro ExpressLanes carpoolers must have a properly mounted FasTrak Flex set in the proper position (2 or 3+) and a valid account. If you used the ExpressLanes without a transponder, a photograph of your vehicle license plate was taken and a Pay as You Go Notice of Toll Evasion Violation was sent to the registered owner. To avoid future violations and to take advantage of the benefits of having a Fastrak account please contact customer service.
If the vehicle was sold before the time of the violation, you simply return the payment coupon on the Violation Notice with a copy of the bill-of-sale. The bill-of-sale should include the date the vehicle was sold, the name and address of the person to whom you sold the vehicle.
If the vehicle was stolen before the time of the violation, you simply need to send a copy of the police report to the address indicated on the Violation Notice and the violation will be dismissed.
Toll violations are civil infractions. They do not affect your driving record, but the California Vehicle Code does permit the withholding of vehicle registration, civil judgments and other collection actions as provided by law. Metro ExpressLanes first action is to attach unpaid tolls, fees, and penalties to the associated vehicle registration. If a vehicle registration withholding is not successful, balances are subject to be forwarded to a collection agency.
Section 40267 of the California Vehicle Code authorizes unpaid tolls, fees, and penalties to be placed on vehicle registration. A $3 administrative fee is added to each toll violation. You may pay violations that are placed on your vehicle registration either directly to the DMV with your vehicle registration, or to Metro ExpressLanes Service Center. A daily update of your payment transactions is performed between the DMV and Metro ExpressLanes.
This is a sample of the Affidavit of Non-Liability that can be found on the reverse side of a Violation Notice.
This is a sample of the request for an Investigative Review that can be found on the reverse side of a Violation Notice.
Driving Metro ExpressLanes
FasTrak is a toll collection system used in California allowing drivers to easily pay for tolls electronically on every tolled bridge, lane, and road in California.
Having a FasTrak account through Metro ExpressLanes allows you to declare the number of people in the vehicle on the FasTrak Flex transponder enabling HOV/carpool toll-free trips. FasTrak Flex transponders are portable and can be moved from one vehicle to another.
On the I-10 Metro ExpressLanes: Vehicles with three or more occupants will be able to use Metro ExpressLanes toll-free at all hours with a valid FasTtrak Flex transponder. Vehicles with two occupants pay a toll during peak hours (Monday-Friday 5am-9am; 4pm-7pm) but will have toll-free access during off-peak hours with a valid FasTrak Flex transponder.
On the I-110 Metro ExpressLanes: Vehicles with two or more occupants per vehicle can use the Metro ExpressLanes toll-free at all hours with a valid FasTrak Flex transponder.
Place the FasTrak Flex at least l ½” from the top edge of the windshield in the center behind the mirror, or mount to the lower left of the windshield l ½” from the side of the windshield and l ½” from the bottom of the windshield.
If the preferred positions do not work, please mount to the lower right of the windshield, 1½” from the side of the windshield and 1½” from the bottom of the windshield.
If your vehicle has a metal oxide windshield you should consult your vehicle owner’s manual or contact your dealership for the proper mounting location.
It is not advised to have multiple transponders in the car at the same time when traveling on the I-10 and I-110 ExpressLanes unless you have a mylar bag covering the standard transponder. The system cannot distinguish between two transponders, so the standard transponder could be charged the toll even if the switchable transponder indicated the toll-free carpool switch setting. To order mylar bags please contact customer service.
If a vehicle enters the Metro ExpressLanes on the I-10 and I-110 without a valid FasTrak account/transponder, a notice of toll evasion violation is mailed to the registered owner of the vehicle with payment instructions for the toll amount plus a $4 processing fee which must be paid within 30 days to avoid additional penalties.
In order for Metro ExpressLanes to operate efficiently, a combination of visual monitoring by California Highway Patrol (CHP) vehicles, photo enforcement and FasTrak® will be used to ensure legal use of the ExpressLanes.
If you are a FasTrak customer, when traveling on the Metro ExpressLanes, a beacon light will indicate the transponder occupancy setting. The beacon light is visible to California Highway Patrol (CHP) who will perform a visual verification of the vehicle and cite non-compliant drivers.
In addition to CHP, the Occupancy Detection System (coming soon) is an automated detection system that helps Metro ExpressLanes know if the FasTrak Flex switch setting matches the amount of people in the vehicle.
There are also channelizers on the road that help delineate the general purpose lanes from the ExpressLanes.
Occupancy Detection System (ODS) is an automated-detection system that determines the number of persons in a vehicle and compares it to the switch setting on the transponder allowing Metro to charge the proper tolls for ExpressLanes travel.
It is important to have your transponder mounted in the correct location with the switch set to accurately show the number of people in your vehicle. As a reminder, carpools and vanpools can use the I-10* and I-110 toll-free if their FasTrak Flex is set correctly. If a transponder is set to an incorrect position, the registered owner of the vehicle will receive a violation for the toll amount and a $4 processing fee for each assessed toll.
* On the I-10 Metro ExpressLanes: Vehicles with three or more occupants will be able to use Metro ExpressLanes toll-free at all hours with a valid FasTtrak Flex transponder. Vehicles with two occupants pay a toll during peak hours (Monday-Friday 5am-9am; 4pm-7pm) but will have toll-free access during off-peak hours with a valid FasTrak Flex transponder.
This technology determines the number of persons in a vehicle and compares it to the switch setting on the transponder. Additional cameras will be installed along the ExpressLanes only to determine the number of persons in a vehicle. Images of the front and side of the vehicle will be taken. The cameras will detect car seats, passengers, and small children in the backseat. Any facial image captures will be redacted for privacy purposes.
No, it is not but it’s coming very soon! Metro ExpressLanes will send additional communication before the technology goes live. Communication is sent through statement inserts, email, website posts and social media. So make sure to follow us @expresslanes on Facebook and Twitter.
Log into your account to update your vehicle information by adding the license plate of the rental car. You can provide an end date for the rental period. Then, simply mount your transponder in the rental vehicle. These steps are important because if the plate is not listed on your account and the transponder is not read, the transaction will be processed as a notice of toll evasion violation, which may result in penalties by Metro ExpressLanes and/or the rental company.
In the interest of maintaining reliable travel times in the Metro ExpressLanes, Metro has identified, evaluated and approved a group of congestion management strategies that includes CAV toll discounts to ensure that the ExpressLanes continue to provide substantial value and travel time savings to the maximum number of customers possible.
Authority to charge CAVs discounted tolls for access to ExpressLanes in the state of California was one of the provisions included in the original bill that granted HOV-lane access for qualifying CAVs. Allowance for discounted tolls for CAVs when accessing ExpressLanes is also formally granted in California Vehicle Code (CVC) 5205.5.
If your vehicle meets the posted carpool occupancy requirements, and you have a switchable FasTrak® Flex transponder with the switch set to the correct position, you will not be charged the toll. If your CAV has a FasTrak without the switch, or your vehicle does not meet the carpool occupancy requirements, you will not travel toll-free.
Check your Metro ExpressLanes account to verify that your vehicle has been designated as a CAV. If it is not designated as a CAV, you may visit the website, service center, or call 1-877-812-0022 to register your vehicle as a CAV. Please have proof of CAV decal on hand, as additional information may be needed.
You will receive your FasTrak® Flex transponder in the mail within 3-5 business days.
If you purchased your FasTrak Flex from AAA, Albertsons, or Costco you must activate the transponder online or by calling (877) 812-0022. Prior to registration, $25 is held as a transponder deposit and the remaining balance of $15 is available as prepaid tolls. If you activate the transponder to an account that is automatically replenished by credit/debit card, the $25 deposit will be moved into the prepaid toll balance. If you activate the transponder to an account that is replenished by a cash/check payment, the $25 will remain as the transponder deposit.
Yes, a monthly $1 account maintenance fee is assessed. This monthly fee is waived for Low-Income Assistance Plan account holders ONLY.
You can maintain your account by logging into your account. If you need assistance, you may contact the Metro ExpressLanes Service Center by sending a message through your online account or calling (877) 812-0022.
If you use the transponder when your account reaches a negative balance, the transactions will be processed as a Pay as You Go Notice of Toll Evasion Violation. The initial notice includes paying the toll plus a $4 processing fee each trip within 30 days. If the violation notice is unpaid after 30 days, the notice increases to $21 plus the toll and $4 processing fee. After 60 days, if the violation notice is unpaid, a second notice will be sent, and an additional delinquent penalty of $30 will be added.
It is your responsibility to monitor and track your account balance to ensure that you have adequate funds to cover toll charges at the time of usage. You will receive courtesy communication via mail or email when the account requires replenishment. FasTrak accounts are prepaid accounts and your FasTrak Flex transponder will not accept charges if your account does not have sufficient funds.
Your credit/debit card or bank account will automatically be charged $40 or one month’s average use each time your FasTrak account balance falls below $10.
The average toll use is calculated every three months. If your average usage amount is greater than the initial pre-paid toll balance amount ($40), your replenishment is adjusted to the calculated average.
FasTrak statements are emailed monthly or mailed quarterly free of charge. If you prefer to receive a monthly paper statement, your account will be charged $2 each month. You will select your preferred method of statement delivery at the time of account opening and can change the delivery method option at any time.
Why does my statement show my license plate number listed for my trip instead of my transponder number?
The toll amount was posted to your account based upon your license plate, most likely because your transponder may not be working properly. If your transponder beeps and is working make sure it is properly mounted. In accordance with California state law, transponders must be properly mounted on your windshield. For directions please click here.
If your FasTrak Flex is not beeping, you may need a replacement transponder. Please contact the Metro ExpressLanes Service Center to request a replacement transponder. Upon request of a new transponder, you will be asked to return the faulty transponder.
You can request additional Velcro strips at our Service Centers, online, or by calling (877) 812-0022.
You can close your account by informing Metro ExpressLanes Service Center . Please return all transponders and pay any outstanding amounts that may be due. Transponders can be returned by mail or in person at one of our service centers. If you cannot locate a transponder that is listed on your account, you may log into your account and mark that transponder as lost. If you have a balance on your account, a refund will be processed within 30 days of the return of the final transponder.
Transponders can be returned by mail to P.O. Box 3339 Gardena, CA 90247