Frequently Asked Questions
Metro ExpressLanes on the I-10 and I-110 is a toll operator in California. California Vehicle Code 23302.5 requires that no person shall evade or attempt to evade the payment of tolls or other charges on any vehicular crossing or toll highway.
Pay as You Go Notice of Toll Evasion Violation provides for the use of the I-10 and I-110 Metro ExpressLanes without a FasTrak Flex transponder or registered account at a reduced violation rate. You received a Pay as You Go Notice of Toll Evasion Violation because the vehicle pictured on the notice was traveling on the I-10 or I-110 Metro ExpressLanes. The registered owner of the vehicle with the DMV is responsible for the toll payment plus an $8 processing fee.
The first violation notice includes the toll plus an $8 processing fee for each trip. If the first violation notice is unpaid after 30 days, the second notice will include the toll, $8 processing fee plus a $17 past due penalty. If the second violation notice is unpaid after 30 days, a third notice will be sent with an additional delinquent penalty of $30.
From January 2020 to October 2023, the first violation notice processing fee was $4 and the past due penalty was $21.
First Notice: Notice of Toll Evasion (30 days to pay)
Toll amount + $8 processing fee
If the notice remains unpaid, a past due notice will be mailed out
Second Notice: Past Due (30 days to pay)
Toll amount + $8 processing fee + $17 past due penalty
If the notice remains unpaid, a delinquent notice will be mailed out
Third Notice: Delinquent (60 days to pay)
Toll amount + $8 processing fee + $17 past due penalty + $30 delinquent penalty
If the notice remains unpaid, a hold may be placed on the vehicle’s registration and/or sent to collections. Additional fees may apply
You have several options for resolving a toll evasion violation issued by Metro ExpressLanes:
Pay Online – (ACH, Credit/Debit Card)
You will need your violation number and license plate information.
Pay In Person – (Cash, Check, Credit/Debit Card)
20101 Hamilton Av, Ste 100A
Torrance, CA 90502
3501 Santa Anita Av
El Monte, CA 91731
Hours of Operation
Closed for lunch daily from 1:00-2:00pm
Pay with Cash at 7-Eleven. $1.99 service fee per payment. Payments are CASH ONLY and post the next business day. Find 7-Eleven stores at paynearme.com/cashmap
Pay by Mail – (Check)
Include the violation number on the check/money order. Please DO NOT SEND CASH.
P.O. Box 39110
Los Angeles , CA 90039
Dispute a Violation
See the reverse side of the notice - Instructions for contesting a violation include completing the Affidavit of Non-Liability or requesting an Investigative Review.
Contesting violations online is currently not available
Listed below are the most common reasons you might have received a violation as an ExpressLanes accountholder.
Your account balance may be severely negative.
This may be due to a problem with the credit card on file or having forgotten to add funds to your account if no credit card is on file. You can add funds to your account online, over the phone with a customer service representative, or in person at a Metro ExpressLanes service center. If you have a payment remittance coupon, you may also go to your local PayNearMe location to make a cash payment.
The license plate of the vehicle may not be listed on your account.
If the violation is less than 90 days old, add the vehicle license plate and backdate the start date to a date prior to the violation date to have the violation fees and penalties automatically waived and the tolls paid through your FasTrak® account. By keeping your FasTrak account up to date, you’ve ensured the most seamless tolling experience in the future. If the violation is older than 90 days, please get in touch with Metro ExpressLanes for resolution.
Your FasTrak® transponder may not be working or have been mounted improperly.
If you do not hear a beep when driving past a toll point on the road, contact customer service to get your transponder replaced or to get new mounting strips and mounting instructions.
There are several reasons that could explain why you received a violation, including:
The license plate of the vehicle may not be listed on your account.
If you are a FasTrak® account holder and the violations are within the last 90 days; please contact your FasTrak agency, and add your vehicle license plate to your account. You will need to add the license plate to your FasTrak account with an effective date prior to the violation date to have the fees and penalties automatically waived and the tolls paid from your account. If your violations are older than 90 days, please contact us to discuss the resolution of your violations.
Your FasTrak® account balance may be severely negative.
Please contact your FasTrak agency to resolve the status of your account. If your account was inactive at the time of the violation, please contact us to discuss the resolution of your violations.
Your FasTrak® transponder may not be working or have been mounted improperly.
If you do not hear a beep when driving past a toll point on the road, contact your agency’s customer service to get your transponder replaced or to get new mounting strips and mounting instructions
To be eligible for toll-free travel on the 1-10 and I-110 Metro ExpressLanes carpoolers must have a properly mounted FasTrak Flex set in the proper position (2 or 3+) and a valid account. If you used the ExpressLanes without a transponder, a photograph of your vehicle license plate was taken and a Pay as You Go Notice of Toll Evasion Violation was sent to the registered owner. To avoid future violations and to take advantage of the benefits of having a Fastrak account please contact customer service.
If the vehicle was sold before the time of the violation, you simply return the payment coupon on the Violation Notice with a copy of the bill-of-sale. The bill-of-sale should include the date the vehicle was sold, the name and address of the person to whom you sold the vehicle.
If the vehicle was stolen before the time of the violation, you simply need to send a copy of the police report to the address indicated on the Violation Notice and the violation will be dismissed.
Toll violations are civil infractions. They do not affect your driving record, but the California Vehicle Code does permit the withholding of vehicle registration, civil judgments and other collection actions as provided by law. Metro ExpressLanes first action is to attach unpaid tolls, fees, and penalties to the associated vehicle registration. If a vehicle registration withholding is not successful, balances are subject to be forwarded to a collection agency.
Section 40267 of the California Vehicle Code authorizes unpaid tolls, fees, and penalties to be placed on vehicle registration. A $2 administrative fee (as of 7/1/2023) is added to each toll violation. You may pay violations that are placed on your vehicle registration either directly to the DMV with your vehicle registration, or to Metro ExpressLanes Service Center. A daily update of your payment transactions is performed between the DMV and Metro ExpressLanes.
This is a sample of the Affidavit of Non-Liability that can be found on the reverse side of a Violation Notice.
This is a sample of the request for an Investigative Review that can be found on the reverse side of a Violation Notice.
Feel free to contact us by phone or in person to discuss your violation. If you do not wish to contact us, you can submit a written contest of a violation by following these steps within 30 days of the violation notice date. Please note, you must be the registered owner /person listed on the front of the violation to contest.
- Fill out all relevant sections of the “Affidavit of Non-Liability/Contested Notice of Toll Evasion” on the back of the violation.
- Provide a letter with a written explanation that states all facts and circumstances with satisfactory proof that supports your contest. Please also provide an updated mailing address, if it is different from the address on the violation.
- You may submit the documents requesting a review of the violation(s) at a Metro ExpressLanes service center in Torrance or El Monte or mail the documents to:
P.O. Box 39110
Los Angeles, CA 90039-0110
- Metro ExpressLanes will review all documents and records and will mail the written result to the registered owner of the vehicle.
If you believe that your written contest of the violation(s) was wrongly denied, you can request an Administrative Review within 15 days of the mailing date of the written results from the initial review. If you fail to request the Administrative Review within the prescribed time, you will lose the opportunity to further contest the violation(s) and the results of the Initial Review become final. Please follow the steps below to request an Administrative Review:
- Write a letter that states that you are not satisfied with the results of the initial review and that you would like to request an Administrative Review. List the violation number(s) and amount(s), and the total amount due you would like to have reviewed.
- Pay the full amount due via check or visit a Metro ExpressLanes service center for alternative payment methods. For violations belonging to the same registered owner of the vehicle(s) and arising out of the same set of operative facts, the maximum amount of tolls, processing fees, and penalties required to be deposited is either (a) $250 for toll violation amounts less than $1,000, or (b) $250 plus 10% of the penalty amounts above $1,000, whichever is greater.
- You may submit the payment and documents requesting an Administrative Review to any Metro ExpressLanes service center or mail to:
P.O. Box 39110
Los Angeles, CA 90039-0110
- Metro ExpressLanes will contact the registered owner of the vehicle and schedule an Administrative Review within 90 days following the receipt of the properly completed request for Administrative Review documents and payment. The reviews are conducted by Metro Transit Court following the written procedures established by Metro Transit Court.
- Metro Transit Court will provide a decision by mail.
- If Metro Transit Court reduces or dismisses the violation(s) any overpayment amount will be refunded to the registered owner of the vehicle(s).
- If the decision requires that additional payment of tolls, processing fees, and/or penalties, you may follow the instructions in step 3, or you may visit a Metro ExpressLanes service center for payment options.
The registered owner of the vehicle(s) who requests an Administrative Review and is not satisfied with the results of the review, may within 30 days after the mailing of the Metro Transit Court’s final decision, seek review by filing an appeal to the California Superior Court. To file an appeal, you must do so in person at the Superior Court. A $25 filing fee must be submitted to the court for each violation that you are appealing.
Metro ExpressLanes FasTrak® accounts are prepaid accounts. When you open an account, a prepaid toll balance and a transponder deposit is required. If the account is replenished by credit card, the initial prepaid toll balance requirement is $40 with an automatic replenishment threshold of $10, and the $25 transponder deposit is waived. Each time your account balance reaches the replenishment threshold, another $40 is added to your FasTrak account from the credit card on file.
If the account is replenished by check or cash, the initial prepaid toll balance requirement is $50 with a replenishment threshold of $25 and the transponder deposit is $25 per transponder. Each time your account balance reaches the replenishment threshold, another $50 payment to your FasTrak account balance is required.
It is important to note that each FasTrak account replenishment amount may be routinely adjusted to match each accountholder’s average monthly toll usage.
Each time you use a FasTrak toll facility, including the Metro ExpressLanes, your account is debited the amount of the toll. Metro ExpressLanes FasTrak accounts are assessed a $1 monthly account maintenance fee. The fee is automatically waived for Low Income Assistance Plan account holders only.
For more information, refer to our Account Options page.
You will receive your FasTrak® Flex transponder in the mail within 3-5 business days.
If you purchased your FasTrak Flex from AAA, Albertsons, or Costco you must activate the transponder online or by calling (877) 812-0022. Prior to registration, $25 is held as a transponder deposit and the remaining balance of $15 is available as prepaid tolls. If you activate the transponder to an account that is automatically replenished by credit/debit card, the $25 deposit will be moved into the prepaid toll balance. If you activate the transponder to an account that is replenished by a cash/check payment, the $25 will remain as the transponder deposit.
Yes, there is a monthly $1 account maintenance fee. This monthly fee is implemented to offset the cost of general account maintenance activities, such as purchasing transponders, credit card and other banking fees, the cost of system updates and upgrades, and other items not generally covered by the cost of tolls from the roadway. This account maintenance fee is waived for Low-Income Assistance Plan account holders ONLY. To get additional information about the Low-Income Assistance Plan please, click here.
You can maintain your account by logging into your account. If you need assistance, you may contact the Metro ExpressLanes Service Center by sending a message through your online account or calling (877) 812-0022.
You can update your account information by one of several ways:
- Login to your account online. Click Add/Update Vehicle. End date the existing license plate on file. Then Click on Add New, Add Vehicle, and follow the prompts to add the new license plate number
- Contact us at (877) 812-0022 to speak to a customer service representative
- Visit a service center in Torrance or El Monte - For more information, click here.
Yes, if you have a FasTrak account and a temporary license plate, it must be added to the account before using any tolled bridge, lane, or road in California. Once you have received the permanent license plate number, it is the account holders responsibility to add the new plate number to the account. According to California law, all new vehicles sold after January 1, 2019, are issued a paper license plate with a temporary license plate number. Permanent license plate numbers are issued by the California Department of Motor Vehicles (DMV) usually within 45 days.
Login to your account online. Click Add/Update Vehicle. Then Click on Add New, Add Vehicle, and follow the prompts to add the Temporary license plate number, including enabling the ‘Temporary License Plate’ field.
Be sure to add the permanent license plate number to the account once you receive your plates.
If you use the transponder when your account reaches a negative balance, the transactions will be processed as a Pay as You Go Notice of Toll Evasion Violation. The initial notice includes paying the toll plus an $8 processing fee each trip within 30 days. If the violation notice is unpaid after 30 days, the notice increases to $17 plus the toll and $8 processing fee. After 60 days, if the violation notice is unpaid, a second notice will be sent, and an additional delinquent penalty of $30 will be added.
It is your responsibility to monitor and track your account balance to ensure that you have adequate funds to cover toll charges at the time of usage. You will receive courtesy communication via mail or email when the account requires replenishment. FasTrak accounts are prepaid accounts and your FasTrak Flex transponder will not accept charges if your account does not have sufficient funds.
Toll credits are posted to your account in the form of a promotional balance. This promotional balance is used to pay for toll transactions, and will be debited before your prepaid balance. Account fees are not deducted from your promotional balance. Promotional toll credits have no cash value and are non-refundable. Some toll credits may expire.
Your credit/debit card or bank account will automatically be charged $40 or one month’s average use each time your FasTrak account balance falls below $10.
The average toll use is calculated every three months. If your average usage amount is greater than the initial prepaid toll balance amount ($40), your replenishment is adjusted to the calculated average.
FasTrak statements are emailed monthly or mailed quarterly free of charge. If you prefer to receive a monthly paper statement, your account will be charged $2 each month. You will select your preferred method of statement delivery at the time of account opening and can change the delivery method option at any time.
Why does my statement show my license plate number listed for my trip instead of my transponder number?
The toll amount was posted to your account based upon your license plate, most likely because your transponder may not be working properly. If your transponder beeps and is working make sure it is properly mounted. In accordance with California state law, transponders must be properly mounted on your windshield. For directions please click here.
If your FasTrak Flex is not beeping, you may need a replacement transponder. Please contact the Metro ExpressLanes Service Center to request a replacement transponder. Upon request of a new transponder, you will be asked to return the faulty transponder.
You can request additional Velcro strips at our Service Centers, online, or by calling (877) 812-0022.
You can close your account by informing Metro ExpressLanes over the phone, in person, or online. To initiate the account closure process online:
- Log in to your account and navigate to “Contact Us” under the top left corner menu (3 horizontal lines).
- Create a “New Service Request” by selecting “Account Inquiry” as the topic and type “Close Account” and why you’re closing your account in the “Case Notes”.
- Click “Send” to submit the request and our service center will process an account closure request for your account.
Metro ExpressLanes FasTrak accounts cannot be closed until all transponders on the account have been returned or reported lost, and all outstanding amounts due on the account have been paid.
Transponders can be returned by mail (P.O. Box 3339 Gardena, CA 90247) or in person at one of our service centers. If mailing the transponder(s), please include a note indicating you would like to close your account. If you cannot locate a transponder that is listed on your account, you may log in to your account and mark the transponder as lost, which will result in a Lost Transponder fee ($25). If all transponders in the FasTrak account are not returned or marked as “lost” after 60 days from the request to close your account, the closure request will be canceled, and the account will remain open.
If you have a positive balance on your account, a refund will be processed within 30 days for FasTrak accounts with a credit/debit card on file (or 51 days for all other payment forms) from the date of the return or marked “lost” of the final transponder.
Your Metro ExpressLanes FasTrak account balance fell below the required amount and wasn’t replenished after warning notifications. When your FasTrak account no longer has a prepaid balance, our system automatically deactivates your FasTrak account, online access, and transponder(s). To reactivate your account, please contact us at (877) 812-0022. For current call center hours and service center addresses, click here.
You might have received an “undefined error” that may be related to the browser you are using. We recommend when this happens, you clear your browser’s cache. Below are instructions for each web browser type. Please note clearing your browser’s cache may also affect how you browse through other websites. Below links will direct to external websites.
If you continue to receive the “undefined error” after following the steps above, please contact us.
You might have received a notification that may be related to the version of the web browser you are using. If the browser version is older than three versions, we recommend you update your browser. Below are instructions for how to update each browser type depending on the one you’re currently using. The links provided below will direct you to external websites.
If you continue to receive the “out of date browser” notification after following the steps above, please contact us.
Driving Metro ExpressLanes
FasTrak is a toll collection system used in California allowing drivers to easily pay for tolls electronically on every tolled bridge, lane, and road in California.
Having a FasTrak account through Metro ExpressLanes allows you to declare the number of people in the vehicle on the FasTrak Flex transponder enabling HOV/carpool toll-free trips. FasTrak Flex transponders are portable and can be moved from one vehicle to another.
On the I-10 Metro ExpressLanes: Vehicles with three or more occupants will be able to use Metro ExpressLanes toll-free at all hours with a valid FasTrak Flex transponder. Vehicles with two occupants pay a toll during peak hours (Monday-Friday 5am-9am; 4pm-7pm) but will have toll-free access during off-peak hours with a valid FasTrak Flex transponder.
On the I-110 Metro ExpressLanes: Vehicles with two or more occupants per vehicle can use the Metro ExpressLanes toll-free at all hours with a valid FasTrak Flex transponder.
Place the FasTrak Flex at least 1 ½” from the top edge of the windshield in the center behind the mirror, or mount to the lower left of the windshield 1 ½” from the side of the windshield and 1 ½” from the bottom of the windshield.
If the preferred positions do not work, please mount to the lower right of the windshield, 1½” from the side of the windshield and 1½” from the bottom of the windshield.
For more information, refer to our FasTrak Flex Mounting Instructions page
If your vehicle has a metal oxide windshield you should consult your vehicle owner's manual or contact your dealership for the proper mounting location.
It is not advised to have multiple transponders in the car at the same time when traveling on the I-10 and I-110 ExpressLanes unless you have a mylar bag covering the standard transponder. The system cannot distinguish between two transponders, so the standard transponder could be charged the toll even if the switchable transponder indicated the toll-free carpool switch setting. To order mylar bags please contact customer service.
Our toll rates are designed to allow as many drivers as possible into the ExpressLanes while also ensuring that the lanes don't become congested. To do this, we gather data in real-time from hundreds of detectors installed throughout the ExpressLanes and use that information to calculate what the toll rates should be at any given moment. When congestion in the regular freeway lanes is particularly bad, more drivers tend to want to use the ExpressLanes because the time savings become greater. As that happens, our toll rates often have to increase as well, to protect the ExpressLanes from becoming flooded with too many cars. On the other hand, when traffic in the regular freeway lanes is light, we are usually able to set our toll rates lower because there's less of a risk that too many drivers will cause slowdowns.
During the peak hours of 5am-9am and 4pm-7pm you will be charged $0.35 per mile for the toll. During the off peak hours of 9am-4pm and 7pm-5am you will be charged $0.10 per mile for the toll. Eligible carpoolers with a properly mounted FasTrak Flex set in the proper position (2 or 3+) and a valid account will be eligible for toll-free travel on the I-10 and I-110 Metro ExpressLanes.
Your toll charge for using the ExpressLanes may have been unusually high for several reasons, including:
High demand for ExpressLanes.
Metro ExpressLanes are managed lanes where toll rates are dynamically calculated based on real-time traffic conditions and vary according to the level of congestion. Dynamic pricing aims to keep traffic in the ExpressLanes flowing smoothly, resulting in a more reliable trip. The toll is higher when there is more demand for the ExpressLanes, and lower when traffic is lighter.
ExpressLanes are used during restricted periods.
Using the ExpressLanes during periods where any of the following messages are displayed on the pricing signs may subject you to the maximum toll rate for the full length of the corridor, regardless of the actual length traveled in the ExpressLanes:
- “CLOSED TO ALL”
- “ALL VEHICLES MUST HAVE 2+ OCCUPANTS AND FASTRAK FLEX” (maximum toll rate applies only if you do not have FasTrak Flex and at least 2 occupants in the vehicle)
- “ALL VEHICLES MUST HAVE 3+ OCCUPANTS AND FASTRAK FLEX” (maximum toll rate applies only if you do not have FasTrak Flex and at least 3 occupants in the vehicle)
For more detail, refer to our information about different pricing sign messages and their meanings.
If a vehicle enters the Metro ExpressLanes on the I-10 and I-110 without a valid FasTrak account/transponder, a notice of toll evasion violation is mailed to the registered owner of the vehicle with payment instructions for the toll amount plus an $8 processing fee which must be paid within 30 days to avoid additional penalties.
In order for Metro ExpressLanes to operate efficiently, a combination of visual monitoring by California Highway Patrol (CHP) vehicles, photo enforcement and FasTrak® will be used to ensure legal use of the ExpressLanes.
If you are a FasTrak customer, when traveling on the Metro ExpressLanes, a beacon light will indicate the transponder occupancy setting. The beacon light is visible to California Highway Patrol (CHP) who will perform a visual verification of the vehicle and cite non-compliant drivers.
In addition to CHP, the Occupancy Detection System (coming soon) is an automated detection system that helps Metro ExpressLanes know if the FasTrak Flex switch setting matches the amount of people in the vehicle.
There are also channelizers on the road that help delineate the general purpose lanes from the ExpressLanes.
Occupancy Detection System (ODS) is an automated-detection system that determines the number of persons in a vehicle and compares it to the switch setting on the transponder allowing Metro to charge the proper tolls for ExpressLanes travel.
It is important to have your transponder mounted in the correct location with the switch set to accurately show the number of people in your vehicle. As a reminder, carpools and vanpools can use the I-10* and I-110 toll-free if their FasTrak Flex is set correctly. If a transponder is set to an incorrect position, the registered owner of the vehicle will receive a violation for the toll amount and an $8 processing fee for each assessed toll.
* On the I-10 Metro ExpressLanes: Vehicles with three or more occupants will be able to use Metro ExpressLanes toll-free at all hours with a valid FasTtrak Flex transponder. Vehicles with two occupants pay a toll during peak hours (Monday-Friday 5am-9am; 4pm-7pm) but will have toll-free access during off-peak hours with a valid FasTrak Flex transponder.
This technology determines the number of persons in a vehicle and compares it to the switch setting on the transponder. Additional cameras will be installed along the ExpressLanes only to determine the number of persons in a vehicle. Images of the front and side of the vehicle will be taken. The cameras will detect car seats, passengers, and small children in the backseat. Any facial image captures will be redacted for privacy purposes.
No, it is not but it's coming very soon! Metro ExpressLanes will send additional communication before the technology goes live. Communication is sent through statement inserts, email, website posts and social media. So make sure to follow us @expresslanes on Facebook and Twitter.
Login to your account to update your vehicle information by adding the license plate of the rental car. You can provide an end date for the rental period. Then, simply mount your transponder in the rental vehicle. These steps are important because if the plate is not listed on your account and the transponder is not read, the transaction will be processed as a notice of toll evasion violation, which may result in penalties by Metro ExpressLanes and/or the rental company.
In the interest of maintaining reliable travel times in the Metro ExpressLanes, Metro has identified, evaluated and approved a group of congestion management strategies that includes CAV toll discounts to ensure that the ExpressLanes continue to provide substantial value and travel time savings to the maximum number of customers possible.
Authority to charge CAVs discounted tolls for access to ExpressLanes in the state of California was one of the provisions included in the original bill that granted HOV-lane access for qualifying CAVs. Allowance for discounted tolls for CAVs when accessing ExpressLanes is also formally granted in California Vehicle Code (CVC) 5205.5.
If your vehicle meets the posted carpool occupancy requirements, and you have a switchable FasTrak® Flex transponder with the switch set to the correct position, you will not be charged the toll. If your CAV has a FasTrak without the switch, or your vehicle does not meet the carpool occupancy requirements, you will not travel toll-free.
Check your Metro ExpressLanes account to verify that your vehicle has been designated as a CAV. If it is not designated as a CAV, you may visit the website, service center, or call 1-877-812-0022 to register your vehicle as a CAV. Please have proof of CAV decal on hand, as additional information may be needed.