The news on COVID-19 is changing daily. It appears that as a society we will continue to maintain some level of self-quarantine for several weeks to come. With this in mind, we have transitioned our telephone representatives to work remotely and continue to provide great customer service. The remote representatives will be available to answer your calls Monday through Friday 9:00 a.m. to 5:00 p.m. We are making some temporary changes to the way we operate during these uncertain times:
- Remote representatives will not be able to process any credit card transactions over the phone. This will ensure the strictest credit card security. During this time, credit card payments must be made either on our website at metroexpresslanes.net or over the phone using the automated self-service features.
- Remote representatives will not be able to create new accounts. Please visit metroexpresslanes.net to sign up for a new account.
- Transponders and Velcro will not be mailed out at this time.
- Our Service Centers (walk-in locations) will remain closed until April 19th in response to State orders. Due to the complexity and fluidity of the situation, the reopen date is subject to change. Please check back for an update before visiting.
- If you are unable to pay a violation during the “Safer at Home” order your violation will not escalate.
We appreciate your patience and understanding during this temporary circumstance when call wait times might be longer than usual. We will continue to monitor developments, adjust where necessary, and do our part to keep our customers, employees, and community safe.
Best Wishes,
Metro ExpressLanes Customer Service
