Scheduled Maintenance Update
Metro ExpressLanes website and telephone system will be unavailable Saturday, December 5, 2020 10:00 PM PST - Sunday, December 6th, 2020 6:00AM PST (Pacific Standard Time) for scheduled maintenance. We thank you for your patience and apologize for the inconvenience.
Covid-19 Update
Updated 11/30/20
Metro ExpressLanes service centers in El Monte and Torrance are operating at 35% capacity. Social distancing and facial coverings are required. Wait times may be longer than usual. Please visit www.metroexpresslanes.net or call (877) 812-0022 for self-service options. We thank you for your patience and understanding.
- Our representatives will be available to answer your calls Monday through Friday 9:00am to 5:00pm
- The service centers in El Monte and Torrance will be open Monday through Friday 10:00 a.m. to 6:30 p.m. Closed for lunch daily from 1:00-2:00pm.
- Please visit metroexpresslanes.net to manage your account as call wait times may be higher than usual.
- Our automated telephone service (877-812-0022) and website (www.metroexpresslanes.net) are available for you to access 24 hours a day, 7 days a week.
Call Center Update
If you received a letter that your Metro ExpressLanes account is closed please follow the steps below to reactivate your account over the automated phone system. We are slowly transitioning our customer service representatives back to our call center. This has resulted in unusually high call volume and as a result increased wait times.
Step 1: Call Metro ExpressLanes at (877) 812-0022 and use the automated phone system to reactivate your account.
Select language preference
Step 2: You will need your account or transponder number, PIN, and debit or credit card to add to your account
Press (5) for “If you’ve recently received the Account Closure letter and want to reactivate your account.”
Press (1) “To access using your Account number” OR
Press (2) “To access using your Transponder number”
You will be prompted for your account or transponder number and PIN followed by your new Credit or Debit card information. A confirmation will be given if the information was successfully entered.
Step 3: Remain on hold and a Metro ExpressLanes representative will assist you with the account reactivation process.
