The news on COVID-19 is changing daily. It appears that as a society we will continue to maintain some level of self-quarantine for several weeks to come. With this in mind, we have transitioned our telephone representatives to work remotely and continue to provide great customer service. The remote representatives will be available to answer your calls Monday through Friday 9:00 a.m. to 5:00 p.m. We are making some temporary changes to the way we operate during these uncertain times:
Remote representatives will not be able to process any credit card transactions over the phone. This will ensure the strictest credit card security. During this time, credit card payments must be made either on our website at metroexpresslanes.net or over the phone using the automated self-service features.
Remote representatives will not be able to create new accounts. Please visit metroexpresslanes.net to sign up for a new account.
Transponders and Velcro will not be mailed out at this time.
Our Service Centers (walk-in locations) will remain closed until April 19th in response to State orders.Due to the complexity and fluidity of the situation, the reopen date is subject to change. Please check back for an update before visiting.
If you are unable to pay a violation during the “Safer at Home” order your violation will not escalate.
We appreciate your patience and understanding during this temporary circumstance when call wait times might be longer than usual. We will continue to monitor developments, adjust where necessary, and do our part to keep our customers, employees, and community safe.
Metro ExpressLanes Customer Service
What is FasTrak?
FasTrak is an electronic-only toll collection system used in California allowing drivers to drive through designated “FasTrak Only” lanes paying tolls without stopping.
With the switchable FasTrak Flex, a customer has the option to travel as a toll-paying solo driver or toll-free as a carpooler. Motorists should indicate the number of occupants in their vehicle prior to starting their trip on the I-10 and I-110 ExpressLanes. FasTrak Flex transponders are portable and can be moved from one vehicle to another. Drivers with a standard (non-switchable) FasTrak transponder will always pay a toll regardless of the number of occupants in the vehicle. Drivers that want the option to travel toll-free on the Metro ExpressLanes must upgrade to the switchable FasTrak Flex, which can be used on all toll facilities in California.