Metro was recently made aware of several incidents that occurred in late September and early October, where general purpose lane traffic on the I-10 was diverted into the I-10 Metro ExpressLanes. Traffic diversion into the ExpressLanes resulted from road construction activities. The road construction crews did not coordinate these closures with Metro ExpressLanes. As a result, transactions were posted to customer accounts or resulted in a notice of toll evasion being sent to the registered owner of the vehicle. Metro ExpressLanes is working with the road construction crews to ensure they follow the expected procedures in the future.
Metro ExpressLanes will be dismissing all of the associated transactions during these incidents. Tolls posted to customer accounts will be reversed and tolls that were processed as Notice of Toll Evasion will be dismissed. Refunds will be processed for all paid Notice of Toll Evasion. If you have any questions, please reach out to our Customer Service department. We apologize for any inconvenience.
What is FasTrak?
FasTrak is an electronic-only toll collection system used in California allowing drivers to drive through designated “FasTrak Only” lanes paying tolls without stopping.
With the switchable FasTrak Flex, a customer has the option to travel as a toll-paying solo driver or toll-free as a carpooler. Motorists should indicate the number of occupants in their vehicle prior to starting their trip on the I-10 and I-110 ExpressLanes. FasTrak Flex transponders are portable and can be moved from one vehicle to another. Drivers with a standard (non-switchable) FasTrak transponder will always pay a toll regardless of the number of occupants in the vehicle. Drivers that want the option to travel toll-free on the Metro ExpressLanes must upgrade to the switchable FasTrak Flex, which can be used on all toll facilities in California.